New tool for helping resolve Office 365 issues By the Office team, on May 11, 2016 July 24, 2017 Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. Outlook for Mac Outlook for Mac for Office 365 Outlook 2016 for Mac junk Outlook for Mac 2011 Custom Holidays MCL Database Rebuild Outlook for Mac build numbers Database Holidays File El Capitan 64-bit Utilities Office 2016 for Mac Junk email Safe Senders Blocked Senders Holiday junk filtering.
- If you need to fix Outlook and Office 365 problems, you can use the Microsoft Support and Recovery Assistant for Office 365 to resolve the issues easily. Fix Outlook and Office 365 problems.
- The Office 365 Support and Recovery Assistant can help you automatically diagnose and fix a range of Outlook problems.
- Microsoft Office team has just released a free tool named Support and Recovery Assistant to help millions of Office 365 users troubleshoot and fix issues with ease. The Support and Recovery Assistant for Office 365 is extremely easy-to-use.
- Troubleshoot installing Office. The issues you encounter when trying to install Office 365, or Office 2019, 2016 or 2013 and how you fix them depends on whether your product is part of an Office for home or Office for business plan.
We have recently released several new tools to help you with analysis and troubleshooting with Office 365:
Pre-checking tools:
Use the new Onramp readiness check tool – replaces the older Office 365 readiness check tool – helps determine your Active Directory readiness for Office 365 and other areas:
Visit Onramp checking tool here.
New Network analysis tool helps you determine latency, bandwidth, etc:
Check your network and bandwidth for Office 365 here.
| Deployment troubleshooting tools: |
Is there a self-help diagnostic DIY Office 365 troubleshooter tool?
Yes, there is a pretty good self-diagnostic troubleshooter you can use:
See here for this tool.
How can I validate my firewall, DNS, Hybrid server or ADFS are configured correctly for Office 365 ?
Use this Remote Connectivity Analyzer tool here:
Visit the site here.
I can’t connect Outlook to Exchange Online?
Three tools that can help you here:
1) Remote Connectivity Analyzer (linked above)
2) Outlook to Office 365 connectivity tshooter
Office 365 For Mac Free
See here for this tool.
3) Use the Microsoft Connectivity Analyzer Tool (MCAT):
See here for the MCAT tool.
I can’t connect the Lync client to Lync Online?
Try these Lync tshooter applications:
1) Lync Online client Troubleshooter tool here.
2) Use MOSDAL Lync Connectivity Analyzer tool
Grab tool here.
I am having free/busy calendar sharing issues with Exchange Hybrid.
Use the Exchange Hybrid free/busy tshooter
Visit the Hybrid troubleshooting tool here.
I am having problems with lost mail, slow mail, or mail bounces with Office 365
Use the Exchange Online Mailflow troubleshooter:
Visit the Exchange Online mailflow tool here.
This article provides step-by-step instructions on how to activate Office for Mac. If you're running into errors or issues with installing or activating Office on your Mac, see What to try if you can't install or activate Office for Mac instead.
If you haven't already, you'll need to redeem and install Office on your PC or Mac before you can activate.
Click the Launchpad icon in the Dock to display all of your apps.
Click any Office app, like Microsoft Word to start the activation process. You may need to scroll down to find it.
The What's New window opens automatically.
Click Get Started > Sign in.
Note: If there is no What's New window, you may need to activate from within the Office app. On the top menu, click Word >Activate Office > Sign in.
Enter the email address associated with Office for Mac and click Next.
Note: This may be the email you used for your Microsoft account or the Office 365 for business account assigned to you by your work or school.
Enter the password associated with the email address you entered, and click Sign in.
Note: This screen may look different depending on your email provider.
The system checks if you have a valid license and then will activate the product.
Important: If you have multiple licenses, please follow the steps in the Activate with multiple licenses section.
You're done! Click Start Using Word, to start using the app.
Tip: To make the Office apps easy to launch, you can add them to the dock.
Common questions
I can't activate and I need help!
See What to try if you can't install or activate Office for Mac to troubleshoot common issues.
See Fixes or workarounds for recent Office installation or activation issues for help and updates on emerging issues.
Contact Microsoft support.
How do I activate with multiple licenses?
For Office for Mac, you can have up to 25 licenses associated with the same Microsoft account: only one license for an Office 365 subscription and multiple one-time-use installs of Office for Mac Home and Student or Home and Business.
If you have multiple Mac licenses associated with the same Microsoft account, it's best to start with an Office 365 subscription. A one-time-use license can not be deactivated. If you don’t have an Office 365 subscription, start by using the license at the top of the list and moving your way down.
Office 365 Troubleshooting Tool For Mac
There isn't a way to track your one-time licenses so we recommend you keep a list as to which license is activated on which device. If you don’t remember which license was used, you'll have to go through a process of elimination to determine which ones you've used so far.
Choose the license you want to use. (We highly recommend choosing an Office 365 license if you have one.)
After the license validates, it will activate the product, and you can click Start Using Word to open and start using Office for Mac.
Multiple licenses and key already used error?
If you try to activate a one-time install of Office for Mac and you get the error: Key already used, you will need to select another license to use. Click Cancel and you'll return to the license selection screen.
The license that you tried to use will be grayed out. You can select any other license that hasn't been used.
If you haven't redeemed your product key for Office for Mac, you'll want to do that before trying to activate. Follow these steps:
Step 1: Go to https://www.office.com/setup
Step 2: Sign in with your Microsoft account, or create one if you don't have one (you can create one with any existing email address you already have). Be sure to remember this account so that you can install or reinstall Office later, without a product key.
Step 3: Enter your Office product key, without hyphens.
Step 4: Follow the prompts to finish the redemption process.